Privacy Statement Klarna

Your privacy is important to Klarna. That is why we always collect and process personal data responsibly and with your privacy in mind. This privacy statement describes how we collect and use your personal data when you use Klarna's services (the "Services") and become a customer of ours. Examples of the use of our Services are when you pay with one of our payment methods, use our web or mobile application (the Klarna App) or when you let us fill in your information in the checkout of a webshop. This document also describes what rights you have and how you can exercise them.

This privacy statement applies to the processing of personal data by Klarna, except as described in section 1. It is therefore important that you read this privacy statement.

Some of our Services will give you access to content and features provided by companies or organisations other than Klarna ("Third Party Services"). For example, this is the case if we link from our website to a third party's website, and you access the third party's website via our web browser in the Klarna App. This privacy notice does not apply to the processing of your personal data by Third Party Services, and Klarna is not responsible for the processing of your data by third parties.

We are Klarna Bank AB (publ), registered in the Swedish companies register under registration number 556737-0431 and with our principal place of business at Sveavägen 46, 111 34 Stockholm, Sweden. Under EU data protection law, we are the controller for all personal data we receive from you or otherwise collect about you. We are responsible for the processing of your personal data in accordance with applicable data protection law.

1. Other Klarna privacy statements

The Klarna Ident and Klarna Open Banking services use your personal data in accordance with the separate privacy notices of these Services, which are presented to you when you use these services. These separate privacy notices apply instead of the information provided here. Separate privacy notices may also apply to specific campaigns or offers that are available for a limited time. If so, such separate privacy notices will be presented with the campaign or offer.

If you are employed by Klarna, a candidate applying for a job with Klarna, or an employee of a store that cooperates with Klarna, other privacy notices apply to Klarna's processing of your personal data for these purposes, and you will receive relevant information in your contact with Klarna. Please contact us - you will find contact information in section 13 - if you would like a copy of the relevant privacy notice.

2. What information do we collect?

2.1 Information you provide to us

You may give us information about yourself when you use any of Klarna's Services, for example when you choose to pay with one of Klarna's payment methods, contact us or use the Klarna App. You may only provide your own personal data for the use of the Services, so that the Services can be offered correctly.

Depending on which Service you choose, this may include:

Personal data and contact information – name, date of birth, national ID number, title, shipping and billing address, email address, mobile phone number, nationality, salary, audio, photo and video recordings of you and your ID card, etc.
Payment information – credit and debit card details (card number, validity date and CVV code), billing information, account number, etc.
Special categories of personal data - You may choose to provide us with personal data that qualifies as special categories of personal data under EU Regulation 2016/679 (the GDPR), such as data revealing your religious or philosophical beliefs, political opinions, trade union membership or data concerning your health, sex life or sexual orientation. We do not need these categories of personal data to provide the Services. If you choose to provide us with such personal data, this is always voluntary and based on your explicit consent. You can read how to withdraw your consent in section 5.

You can change your profile information, such as your contact details and other editable settings, at any time. This can be done in the Klarna App or by contacting us.

2.2 Information we collect about you

Depending on which Service you use, we may collect the following information, either ourselves or through third parties (e.g. trade information and fraud prevention agencies, retailers or public databases):

Personal data and contact information – name, date of birth, national ID number, title, shipping and billing address, email address, telephone number, etc.
Information about goods and/or services – data about what you buy, including, for example, the type of goods or a track and trace code.
Financial information – financial information obtained from third parties, such as your income, possible outstanding credits, negative payment records, previous payment and credit acceptances, account number, name of the account holder, and other banking details.
Information about the interaction between you and Klarna – how you use our Services, including information about outstanding debts and debt and payment history with Klarna. Technical data such as web page response times, download errors, personal settings, your contact history with Klarna customer service, etc.
Recorded telephone conversations - We record telephone conversations when you call customer service.
Information about interactions between you and stores - your previous contacts with stores where you shop, such as information about whether you have received the products and the type of online store.
Device information – for example IP address, language and browser settings, time zone, operating system, platform and screen resolution. Please refer to section 11 to read more about how we collect and/or store information about your device.
Information from external PEP and Sanctions Lists - We may screen your information against international sanctions lists and lists of so-called politically exposed persons. These lists contain data such as name, date of birth, place of birth, profession or position and the reason for inclusion on the list.
Service specific information - in order to provide you with some of our Services, we may collect and process additional personal data that does not fall under the categories above. Please see section 4 below to find out which additional personal data is processed for the relevant Service.

3. Which personal data do we process, for what purpose and on what legal basis?

Depending on the Services you use, Klarna may process your personal data for the purposes listed below based on the legal basis stated for each purpose. You can find more specific information about how we process your data in some of our Services in Section 4.

Processing in the performance of the Services

Purpose of the processing	Personal data	Legal basis for processing
Managing the customer relationship with you in various ways, for example to manage your payment or carry out our obligations under any credit agreements between you and us.	Personal and contact information, payment information, information about goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores, device information and service-specific information.	Necessary for the performance of an agreement
Creating and sending information to you in electronic form (non-marketing).	Personal and contact information, payment information, information about goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores, device information and service-specific information.	Necessary for the performance of an agreement
Assess the most appropriate way to contact you to inform you about outstanding debts.	Personal and contact information, financial information (if we have this) and information about the interaction between you and Klarna.	Klarna has a legitimate interest in being able to contact you as effectively as possible. We ensure that the processing carried out for this purpose is necessary for the fulfilment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
Evaluate in what order different payment options should be presented to you at the checkout at a store using Klarna. However, this processing and presentation does not affect which payment options are available to you. You can object to this at any time by contacting us using the contact details provided below. With this processing we do profiling. See paragraph 6 for more information about profiling.	Personal and contact information, information about goods and/or services, information about the interaction between you and Klarna and information about the interaction between you and the web store.	If you have agreed to the Terms of Use as described in section 4.4, the applicable legal basis is the performance of a contract. However, if you have not agreed to these terms, Klarna bases this processing on a legitimate interest. Klarna (and you as a customer) has a legitimate interest in having your preferred payment option displayed prominently at the checkout. We assure that the processing carried out for this purpose is necessary for the fulfilment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
Conducting customer satisfaction surveys about our Services (for example after you have contacted Klarna's customer service) via email, SMS, telephone or otherwise. You can object to this use at any time. You will also be informed of your right to object (opt-out) each time your email or telephone number is used for this purpose.	Personal and contact information, information about goods and/or services, information about the interaction between you and Klarna, and information about the interaction between you and the store.	Klarna has a legitimate interest in conducting customer satisfaction surveys. We ensure that the processing carried out for this purpose is necessary for the fulfilment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
Carrying out a credit assessment before granting credit. (See section 4.1 on our credit services and section 7.4 on how we work with credit reference agencies.)	Personal and contact information, financial information (including information we obtain externally from credit reference agencies), and information about the interaction between you and Klarna.	Comply with laws and regulations, when the credit we provide is legally regulated. In the event that the credit is not legally regulated, the data is processed to execute the agreement.
Preventing IT attacks (for example DDos attacks) against Klarna's Services, as part of our efforts to keep our Services secure.	Personal and contact information, information about the interaction between you and Klarna, information about the interaction between you and stores and device information.	Klarna has a legitimate interest in keeping our Services secure. We ensure that the processing carried out for this purpose is necessary for the fulfilment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
To be able to treat you as a vulnerable customer (if you have found yourself in a vulnerable position due to personal circumstances).	Personal data and contact information, information about the interaction between you and Klarna and special categories of personal data.	Based on your explicit consent
Improving our Services, for training and quality purposes, and documenting what has been discussed and agreed between you and our customer service.	Recorded telephone conversations	Klarna has a legitimate interest in improving our Services and conducting training and quality control. We ensure that the processing carried out for this purpose is necessary for the fulfilment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
Transferring your data to stores, suppliers and other recipients (See section 7 for more information about how we share your data and why.)	All categories of personal data under paragraph 2	Varies depending on the recipients, see section 7 for more information. For example, Klarna has a legitimate interest to use suppliers to provide its Services and we may have a legal obligation to share your data with the competent authorities. Sharing personal data with payment service providers is necessary to perform the contract.
Carrying out risk assessments, fraud prevention and risk management (for example by verifying your identity and carrying out fraud prevention checks). Please see section 7 for a more detailed description of our fraud prevention partners.	Personal and contact information, payment information, information about goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores and device information.	Klarna and other parties (mainly customers) have a legitimate interest in risk management of Klarna's business services, for example to manage fraud risks. We ensure that the processing carried out for this purpose is necessary for the fulfilment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose. Klarnah also has a legal obligation to identify its customers.
Carrying out debt collection activities, including collecting and selling debts.	Personal and contact information, information about goods and/or services, financial information, information about the interaction between you and Klarna and information about the interaction between you and stores.	Klarna has a legitimate interest in collecting and selling debts. We ensure that the processing carried out for this purpose is necessary for the fulfilment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.

Product improvement and research

Anonymizing your personal data for product development to analyze customer behavior.	Personal and contact information, payment information, information about goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores, device information and service-specific information.	Klarna has a legitimate interest in anonymizing your personal data for product development to analyze customer behavior. We ensure that the processing carried out for this purpose is necessary for the fulfilment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
Performing data analysis for product improvement and product testing (for example, to improve risk and fraud models)	Personal and contact information, payment information, information about goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores, device information, information from external PEP and Sanctions lists, and service-specific information.	Klarna has a legitimate interest in conducting data analysis for product improvement and product testing. We ensure that the processing carried out for this purpose is necessary for the fulfilment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
Enabling internal research and statistical modeling.	Personal and contact information, payment information, information about goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores, device information and service-specific information.	Klarna has a legitimate interest in enabling internal research and creating statistical models. We ensure that the processing carried out for this purpose is necessary for the fulfilment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.
Enabling external research, for example by universities or other educational institutes.	Personal and contact information, payment information, information about goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores, device information and service-specific information.	Klarna has a legitimate interest in enabling external research and contributes to the general interest of society by supporting research. We ensure that the processing carried out for this purpose is necessary for the fulfilment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.

Compliance and protecting Klarna from liability

Comply with applicable laws and regulations such as anti-money laundering and accounting laws and statutory capital adequacy requirements.

Personal and contact information, payment information, information on goods and/or services, financial information, information about the interaction between you and Klarna, information about the interaction between you and stores, device information, information from external PEP and Sanctions lists and service-specific information.

Comply with a legal obligation.

Conducting screening against sanctions lists and lists of so-called politically exposed persons.

Personal data and contact information, information from external PEP and Sanctions lists.

Comply with a legal obligation.

Protecting Klarna against legal claims (limiting liability) and enforcing Klarna's legal rights.

All categories of personal data under paragraph 2.

Klarna has a legitimate interest in protecting itself against legal claims and enforcing its legal rights.

We ensure that the processing carried out for this purpose is necessary for the fulfilment of our legitimate interest and that our interest outweighs your interest in not having your personal data processed for this purpose.

For marketing purposes

To send you marketing and offers regarding our Services.

You can unsubscribe at any time by contacting us using the contact details provided in section 13.

Personal and contact information, information about the interaction between you and Klarna, information about the interaction between you and stores and service-specific information.

Klarna has a legitimate interest in sending you marketing and offers.

To determine what marketing we send you. This processing also stops when you opt out of receiving marketing.

Personal and contact information, information about the interaction between you and Klarna, information about the interaction between you and stores, device information and service-specific information.

Klarna has a legitimate interest in determining which marketing we send to you.

To place sponsored links to products and services from stores.

Information about products/services, information about the interaction between you and Klarna, information about the interaction between you and stores, device information and service-specific information.

Klarna has a legitimate interest to place sponsored links to promote our stores in the Klarna App and our website.

4. Processing of personal data for certain Services

This section describes the processing of personal data for certain Services. To learn more about these Services, and their features, we refer you to the terms and conditions of the relevant Service.

4.1 Klarna's credit services

The following services consist of us providing you with credit: Pay later (invoice), Pay now (only in the case of direct debit), Financing, Klarna Card and the one-time card (available in the Klarna App). In order to provide these services, we assess your creditworthiness based on the contact and personal information you provide, information about the interaction between you and Klarna and financial information. The financial information includes externally obtained information from CRAs, such as income and payment remarks (for more information about CRAs, see section 7).

The Klarna Card and the single-use card

When you apply for the Klarna Card or the single use card, Klarna will assess your creditworthiness in the same way as for our other credit services. In the case of the Klarna Card, Klarna will continuously adjust the credit assessment based on your interactions with Klarna.

We share information about you and the purchases you make when you use the Klarna Card with VISA and members of the VISA payment network to the extent necessary to process your card transaction, prevent fraud and comply with applicable regulations. If you renew your Klarna Card or receive a new one, we will transfer this information to VISA so that VISA can inform its partners with whom you have stored your card details (for example in case of repeat transactions).

If you add your Klarna Card to a digital wallet, we will share your data with the digital wallet provider in accordance with that provider's privacy statement.

4.2 Offers and invitations on social media

If you have clicked on one of our advertisements or events posted on a third party social media site, we may receive your contact information as provided in your user profile on the relevant platform (such as name, email address and phone number and other relevant business information such as the name and address of your company and the industry you work in). We use this information to provide you with the requested Service and to send you marketing and offers related to our Services. You can opt out of this at any time by contacting us. Please see section 13.

4.3 The Klarna accounts (savings and payment accounts)

If you have a Klarna account, Klarna also processes information about your transactions and balances. When you make transactions or payments to other accounts, Klarna shares your name and account number with the recipient and the recipient's financial institution.

If you have made a payment to a Klarna account, Klarna processes the information it receives from the bank you used for the transaction, such as your name and account number.

4.4 The Klarna user experience provided under the Terms for the use of Klarna Services

In order to provide a smooth user experience, both before and after your purchase, we offer the Services described below and more specifically described in the Klarna Services Terms. The use of these Services entails the following processing of your personal data:

Historical transactions

We store information about the goods/services you purchase through our Services or otherwise provide us with access to, in order to display this information to you.

Preference for filling in your details

Automatically filling in your details can happen in two ways - through your interaction and through a cookie.

Autofill by your interaction

When you use the Services, we may ask for your personal information and contact details, such as name, address, phone number, email, date of birth or national identification number, as well as other information as applicable. We store this information in our systems, and when you return to us or use our Services, you only need to provide some information such as phone number, email, zip code or national ID number (depending on the country) and we can automatically populate the remaining fields with the rest of the information.

Automatic filling by a cookie

Another method we may use to autofill your information is to place cookies on your device (computer, tablet, mobile phone etc.) which give you the option to save information such as name, address, phone number, email, date of birth or national identification number and card details with Klarna. If you do this, we use the cookie to retrieve that information from Klarna when you use our Services on the same device. We will autofill your information whenever you interact with Klarna.

Disabling Autofill

If you do not want to use autofill, you can contact us to adjust your settings. You can also adjust your settings in the Klarna App or directly during the purchase process in a store. You can delete all cookies on your device at any time, which will also delete our cookie.

Pre-selected preferred payment methods

Klarna may pre-select the payment method that we believe is the best way to pay for you. This processing and display does not affect the payment methods available to you. For this assessment, Klarna processes information about the interaction between you and Klarna, such as information about your previously selected payment methods, purchase amounts and store. This processing is profiling. For more information about profiling, please see section 6.

Offers and benefits

In order to provide you with benefits such as discounts, special events, early access to products, promotions, merchant offers, samples, giveaways etc., we look at information about interactions between you and Klarna (such as the number of purchases under a certain period) and your contact information and personal data. This may involve profiling. See section 6 for more information about profiling.

The information forms the basis for Klarna's marketing and customer analysis, business and method development and statistics.

Within the offers and benefits program, Klarna and Klarna's suppliers and subcontractors (on behalf of Klarna) may use this information to communicate with you and provide offers and benefits via physical mail, text messages, email, social media and other digital channels. Klarna and its suppliers and subcontractors will not use direct marketing channels (e.g. email or text messages) for this purpose if you have opted out of direct marketing. (or if you have not given consent to direct marketing, but this is required by law in your country.)

You can unsubscribe from offers and benefits via a link in an email from us, or by contacting us. You can find our contact information in paragraph 13.

The Klarna App

When you use the Klarna App, additional personal data will be processed (for example, data that you have entered yourself based on your consent) in order to provide the Services you choose to use in the Klarna App as set out below. Furthermore, if you choose to redeem a reward or participate in a specific offer, the provider of such offer will be able to identify that you are using Klarna's services. Personalising content involves creating profiles, which you can read more about in section 6, profiling is an integral part of the Klarna App as an online shopping assistant.

Personalised articles and ads: You may see personalised articles and ads based on your previous purchases, contact and identification data, information about goods or services, information about the interaction between you and Klarna, and information about the interaction between you and stores, device information and service-specific information.
Sponsored links : If you click on a sponsored link promoting a product or service from a store, you will be redirected to the store’s website via a third party, a so-called “affiliate network” (further explained in section 7.14). The affiliate network may place tracking technology on your device containing information about what you have clicked on a sponsored link in the Klarna App, which is then used to track your visit to a store in order to calculate a potential commission for Klarna.
Personalised Klarna overview : An overview is displayed where you can view the status of your Klarna purchases and your purchase history, access any refunds and arrange and extend payment terms.
Curated shopping collection : If you have shared information with us about what topics, products or services you are interested in, we will use this information to provide you with a personalized shopping collection, where you can find the products and services curated based on your interests.
Delivery and parcel tracking : in some cases you can track the route of your parcel.
Ability to "follow" stores: if you choose to "follow" a store, you will receive information about the campaigns connected to that store. Klarna will then automatically assess whether your purchases entitle you to discounts or other offers within that store's ongoing campaign.
Credit services : We may offer you credit based on previous purchases.
Shopping with the one-time payment card : Shopping via the Klarna App is a way to use Klarna's payment methods in almost every store by using a one-time payment card. When you use the one-time payment card, Klarna collects information about your purchases and shows it in the app.
Customer Service : When you use our customer service through or in connection with the Klarna App, we have access to the information you provide to us.
E-mail Connect: If you have connected your email account to Klarna's Email Connect service, Klarna will regularly access your email account and retrieve purchase-related information such as tracking IDs and other information about goods and services and your interactions with stores, in order to include this information in the Klarna App. You can turn off this service at any time, which will prevent Klarna from having access to your email account.
Store locator: You can choose to share your location with us. In this case, you give us permission to use this information so that we can show you stores in your area. You can withdraw your permission at any time by turning off location sharing on your device. Klarna does not store your location after we have shown you stores in your area.
The in-app web browser: The Klarna App contains a web browser that allows you to access websites of retailers and online stores so that you can then shop with Klarna's payment methods, including those that do not yet use our payment methods. Klarna collects information about how you use the browser so that we can point you to relevant deals and offers. In addition, websites that you visit may place their own cookies or other tracking technologies on your device.
Visual search: You can choose to upload photos of products, either by taking a photo of the product in question or by choosing a photo from your phone's library, and we will try to find similar products to show you.
Wish list: You can choose to add products and services to your Wishlist in the Klarna App, so that you can find them later or keep an eye on their prices. You can also share your Wishlist with others, such as friends and family, in which case they will be able to see your profile picture and profile name. In some cases, if you are logged in to a store's website, links to a product or service you have added to your Wishlist may contain personal information about you, such as your email address.
Your linked bank accounts (the Personal Finance Service): Through this Service you will get an overview of your finances, including transactions with Klarna, but also your linked bank accounts. When you choose to use this Service, Klarna will process information about the external bank accounts and other accounts (such as credit card accounts) that you choose to link and Klarna will collect personal data such as account number, bank, historical transactions on the account and available balance and other assets. Based on this data, Klarna will visualize your finances and provide you with tools to control your finances through offers relevant to your specific situation (based on profiling, as explained in chapter 6). This is done by comparing expenses with the expenses of other users of the Service. Based on this comparison, we, together with our partners, can offer ways to minimize your fixed and variable costs.
Profile picture : You can choose to upload a profile picture in the Klarna App, in which case this picture may be shown in various Klarna interfaces (for example in Klarna's checkout of a store, or in the Klarna App). Klarna's interfaces may also be embedded in the stores' apps. The picture may also be shown to others if you share your device with others (when using autofill through cookies), or if you choose to share content from your Klarna App with others. You can delete your picture at any time in the App or by contacting us.

5. Withdrawal of consent

Where we process your personal data based on consent or explicit consent (for example in connection with submitting a power of attorney, submitting additional information indicating that you are a vulnerable customer, or in the event that you upload special categories of personal data to our Services), you can withdraw this consent by deleting your data in the Klarna App or by contacting us. Withdrawing this consent will not result in any detriment to you as we do not require this type of information to provide our Services.

6. Profiling by Klarna and automated decision-making

"Profiling" means the automated processing of personal data to evaluate certain personal aspects relating to you, for example to analyse or predict aspects of your financial situation or your preferences, such as purchasing interests. We use profiling based on personal data we hold about you to make individual or automated decisions, for the following purposes:

Decisions that have no legal consequences and do not significantly affect you in a comparable manner

Klarna makes the following decisions without legal consequences or without consequences that significantly affect you in a similar manner;

predict which marketing content would be of interest to you. You can always object to this and opt-out of such marketing and profiling by contacting us. For more information on the processing of personal data for marketing purposes, see section 3 below.;
decide which loyalty bonuses suit you (see section 4.4 for more information);
to decide on the most appropriate way to contact you about outstanding debts (see section 3 for more information);
decide what content is shown in your Klarna App. See section 4.4 for more information.
to decide in which order different payment options will be presented in the checkout of a store using Klarna.

In addition, some of our Services, such as when you connect bank accounts and similar accounts in our Klarna App, use profiling to provide you with the applicable Service. An example is to provide you with financial insights relevant to you or to select which offers we provide, in accordance with the terms of the Service.

Decisions that have legal consequences or that significantly affect you in a similar way

“Automated decision-making, which produces legal effects or similarly significantly affects you” means that certain decisions regarding our Services are based solely on automated means, without any interaction from one of our employees. These decisions have a significant impact on you as a consumer, which is comparable to a legal effect. By means of such automated assessment, we increase the objectivity and transparency of decision-making when offering these Services.

We use this type of automated decision-making when we:

decide not to make you an offer for our credit services.
decide to approve your application to use a credit service.
decide to reject your application to use a credit service.
decide whether you pose a risk of fraud or money laundering, if our processing shows that your behavior shows signs of money laundering, is fraudulent behavior, that your behavior is not consistent with previous statements or if you appear to have deliberately concealed your true identity. In certain cases, Klarna also checks whether a specific customer is on a so-called sanctions list or not.

Please see section 3 for more information about the types of personal data processed for these purposes.

You have the right to object to an automated decision which has legal effects or similarly significantly affects you (together with the associated profiling) at any time by contacting us using the email address mentioned in section 13. A Klarna employee will then look into your case.

7. With whom may we share your personal data?

We may share your personal data with the categories of recipients listed below, for the purposes listed below. The exact recipients with whom we share your personal data and for what purposes depends on the Services you use. In doing so, we take all reasonable contractual, legal, technical and organizational measures to ensure that your personal data is treated with an adequate level of protection.

7.1 Suppliers and subcontractors

Klarna may share personal data with suppliers and subcontractors that we use to provide the Services to you. Suppliers and subcontractors are companies that are only entitled to process the personal data they receive from Klarna on behalf of Klarna. Examples of such suppliers and subcontractors are software and data storage providers, payment processing providers and business advisors.

7.2 Shops

Klarna shares personal data with the store you visit or make a purchase from (this may also include affiliated companies of the stores if you have been informed of this by the store). This is done to enable the store to fulfil and manage your purchase and your relationship with the store or affiliated company, for example to verify your identity, send you the goods, manage queries and disputes, send you relevant marketing and also to prevent fraud. The personal data shared with a store will be subject to the store’s privacy notice and policy.

7.3 Payment Service Providers, Account Information Services and Financial Institutions

7.3.1 Payment service providers ("PSPs") and financial institutions

Payment service providers offer stores and Klarna services for accepting and processing electronic payments via various payment methods, including credit cards, bank payments such as direct debits, bank transfers, etc. Some stores use PSPs with whom they share your information for the purpose of processing payments. They do this in accordance with the stores' privacy statements. The stores may also require us to share your information with PSPs for the purpose of processing and administering payments. Some PSPs also collect and use your information independently in accordance with their own privacy statements. This is the case, for example, if you use a digital wallet.

In addition, Klarna may share your information with other financial institutions to carry out the transactions you make with your account.

7.3.2 Account Information Services (“AIS”) and Financial Institutions

When you use Klarna's payment methods, Klarna may use fraud prevention tools to verify your identity, such as Bank Login, where Klarna uses AIS to collect and assess information from your online bank. Klarna is the provider of AIS to you and in relation to your bank. When you log in to your online bank account using AIS, Klarna collects the necessary data to perform the assessment. When you use the Bank Login service, Klarna never stores your actual user data (such as Bank ID, PIN and TAN). Instead, these data are provided directly to your bank when you have access to them, using an encrypted connection that complies with the relevant banking standards for public and private keys.

7.4 Trade information agencies

If you apply for credit (see Section 4.1 above for a specification of our credit services), your personal data may be shared with credit reference agencies to assess your creditworthiness in connection with your application, to confirm your identity and contact details and to protect you and other customers from fraud. Sharing this data qualifies as a credit assessment.

In the Netherlands, Klarna shares your name, address and telephone number with credit information agencies so that the credit assessment can be carried out. This credit assessment does not affect your creditworthiness.

The trade information agencies will process your information in line with their own privacy statement and you can find out which agencies we work with here .

In addition, the following applies if you have signed up for Financing: Klarna shares your name, date of birth, address, in some cases email address, information about your financing debt and information about repayments (including late repayments) in relation to that debt, with the Dutch Foundation Bureau Krediet Registratie (BKR), in line with Dutch financial legislation. The information shared with BKR may affect your future creditworthiness and ability to take out credit.

Please note that Klarna only has the credit rating we receive from a CRA in a script data format. This means that it is best to request a copy of the rating from the CRA if you want to see a readable version.

7.5 Fraud prevention and identity verification services

Your personal data may be shared with companies that provide fraud prevention services, to verify your identity and the accuracy of the data you have provided to us and to prevent criminal activity. The companies we work with in the Netherlands are here listed. Please note that these companies will process your data in accordance with their own privacy statements.

7.6 Klarna Group

Your information may be shared with companies within the Klarna group, based on the legitimate interest of Klarna's business operations.

7.7 Social media - companies

If you contact us through social media platforms such as Facebook or Twitter, your data will be stored and processed by these companies in accordance with their privacy statements.

7.8 A person with power of attorney for your actions

Klarna will share your data with a person who has a power of attorney to receive your personal data. The data is shared based on your consent.

7.9 Google

When you use Google Maps at checkout (for example to look up your address in the address field) or the Klarna App, Google processes your data in accordance with Google Maps'/Google Earth's terms of service and privacy policy. When you use the Klarna App via a web browser, Google also collects your device information through the reCAPTCHA service implemented in the web browser. Sometimes this is done in combination with information you enter into the reCAPTCHA service. Google processes this information in line with its own privacy policy . Klarna processes this data on the basis of its legitimate interest for the purpose of its business operations, as the reCAPTCHA service prevents misuse of our services.

7.10 Authorities

Klarna may disclose necessary information to authorities such as the police, tax authorities or other authorities if we are required to do so by law, or under certain circumstances if you have requested us to do so or if this is required for tax purposes. An example of a legally required disclosure is for anti-money laundering or countering the financing of terrorism purposes.

7.11 Logistics companies

Klarna may share your information with logistics companies that deliver the goods you have ordered, if you have chosen to track the parcels. Examples of data we share are contact and personal details and tracking number. Please note that the logistics companies process your data in accordance with their own privacy statements.

7.12 Partners within the Personal Finance Service and the Offers and Benefits Program

Klarna may share your information when selling unpaid debts or instructing you to collect them to third parties, for example debt collection agencies. The sharing of personal data is then based on a legitimate interest in collecting and selling debts. The debt collection agencies process your data in accordance with their own privacy statements or as a processor of Klarna. The debt collection agencies may also share information about your unpaid debt with trade information agencies, which may affect your creditworthiness and ability to obtain credit in the future.

7.13 Collection agencies and other debt collectors

Klarna may share your information when selling unpaid debts or when instructing debt collection to third parties, for example debt collection agencies. The sharing of personal data then takes place on the basis of a legitimate interest in collecting and selling debts. The debt collection agencies or other debt buyers process your data in accordance with their own privacy statements or as a processor of Klarna. The debt collection agencies or other debt buyers may also share information about your unpaid debt with trade information agencies, which may affect your creditworthiness and the ability to take out credit in the future.

7.14 Affiliated Networks

Klarna may share information about the fact that you have clicked on a sponsored link (i.e. links that promote products or services from stores) with so-called "affiliate networks". This data is shared when you click on a sponsored link, after which you are redirected to the store's website via the "affiliate network". The affiliate network may place a tracking technology on your device that contains the data that you have clicked on a sponsored link via one of Klarna's applications, so that your visit to a store can be tracked in order to calculate a potential commission for Klarna. The affiliate networks may process your personal data in line with their own privacy statements.

7.15 Divestment

In the event that Klarna sells or buys any receivables, businesses or assets, Klarna may share your personal data with the prospective seller or buyer of such receivables, businesses or assets.
If Klarna were to acquire substantially all of its assets by a third party, personal data about Klarna's customers may be shared.

8. Where do we process your personal data?

We always aim to process your personal data within the EU/EEA. However, in certain situations, such as when we share personal data with a Klarna group company, supplier or subcontractor outside the EU/EEA, your personal data may be transferred to, and processed in, a destination outside the EU/EEA. If the store you shop at is located outside the EU/EEA, sharing your personal data with the store will also involve your data being processed outside the EU/EEA.

We ensure that an adequate level of protection is maintained and that the correct processing of personal data is adequately guaranteed in accordance with applicable data protection legislation, such as the GDPR, when we process your data outside the EU/EEA. These guarantees consist of the third country or state in question being subject to an adequacy decision by the European Commission or implementing the European Commission's Standard Contractual Clauses.

9. How long do we process your personal data?

We will process your personal data for the period necessary for certain purposes of our processing. These purposes are described in this privacy statement. This means that even if we stop processing your personal data for one purpose, we will retain your personal data if it still needs to be processed for another purpose, in which case we will only use it for that other purpose. In particular:

As long as you our Terms and Conditions for using Klarna Services If you have accepted these Terms, until you terminate them (by contacting us or instructing us to delete data, for example by making a data erasure request), we will process the personal data we need to provide the Services to you, including but not limited to data relating to your previous purchases.
We process personal data included in credit assessments for the purpose of new credit assessments for a period of 90 days after the date on which the request was made.
We process personal data relating to debt for the purpose of new credit assessments for a period of three (3) years after the debt was incurred - through payment of the debt, the debt being written off by Klarna or the sale of the debt by Klarna.
We process recordings of telephone calls for a period of 90 days after the recording date for quality purposes.
We process personal data for the purpose of compliance with applicable legislation, such as consumer rights, banking regulations, anti-money laundering and accounting. Depending on applicable legislation, your personal data may be retained for up to ten years after the end of the customer relationship.

10. Your rights with regard to personal data

Right to information. You have the right to be informed about the way we process your information. We do this through this privacy statement, other information on our website and by answering questions that are asked to us.
Right of access. You can request a copy of your data if you want to know what personal data we process about you. This copy of your personal data can also be provided in a machine-readable format (i.e. "data portability").
Right to rectification. You have the right to correct incorrect or incomplete information about yourself.
Right to be forgotten. You have the right to request the deletion of your personal data, for example when it is no longer necessary for the purpose for which it was collected, or when you have withdrawn your consent. As described in more detail above in sections 3 and 9, we are also subject to certain legal obligations that prevent us from deleting some data immediately.
Right to restriction of processing or right to object to the processing . If you believe that your information is incorrect or that we are using your data unlawfully, you have the right to ask us to stop processing it. You can also object to our processing if you believe that there are circumstances that make the processing unlawful. Furthermore, you can always object to our use of your data for direct marketing.
Right to object to a automated decision . You have the right to object to an automated decision taken by Klarna. See section 6 for more information on how Klarna uses automated decision-making.
Right to withdraw consent. As described in Section 5, you may withdraw your consent at any time where explicit consent forms the basis for the processing of your data.
Right to lodge a complaint with a supervisory authority. You have the right to lodge a complaint with your national data protection authority or the Swedish Data Protection Authority (Integritetsskyddsmyndigheten). Complaints to the Swedish Data Protection Authority can be submitted via this link: https://www.datainspektionen.se/other-lang/in-english/.
Control over the settings of the services in the Klarna App. In the Klarna App you have the option to adjust the settings, for example whether you want to receive notifications or personalized marketing. We will always respect your choice.

11. What about cookies and other tracking technologies?

To deliver a tailored and “smoooth” experience, we use cookies and similar tracking technologies in our online applications, such as our website, the Klarna App and the checkouts of stores that cooperate with Klarna. You can find out more about the tracking technologies we use and accept or decline the relevant tracking technologies in the respective application.

12. Updates to this privacy statement

We are continuously working to improve our service offering to give you an even better user experience. This includes both changes to existing Services and the introduction of new Services. It is therefore important that you read this privacy statement every time you use a Klarna Service, as the processing of your personal data may have changed since you last used one of our Services.

13. Contact details.

Klarna Bank AB (publ) is registered in the Swedish companies register under registration number 556737-0431 with our head office at Sveavägen 46, 111 34 Stockholm, Sweden.

Klarna has a data protection officer and a team of data protection specialists who work exclusively with data protection and privacy. We also have a special team within our customer service who work with data protection. You can always reach them at dataprotection@klarna.co.uk.

Klarna Bank AB (publ) is subject to Swedish data protection law. For more information about Klarna, please visit www.klarna.com.

Last updated on January 4, 2021.